Frequently Asked Questions
Find answers to common questions about our machines, shipping, orders, and after-sales support.
Shipping & Delivery
Where do you ship
We currently ship to selected areas in the
United States. Our current U.S. warehouse locations are:
- West Coast: Pomona, CA 91766
- East Coast: Ewing Township, NJ
08638
Our current free shipping areas include:
East Coast:
Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New
Jersey, New York, Pennsylvania, Rhode Island, Virginia, and West Virginia.
West Coast:
Arizona, California, Idaho, Nevada, Oregon, Utah, and Washington.
Shipping availability depends on the
product, warehouse inventory, and your delivery location. Available shipping
options and costs will be shown at checkout when available.
Our shipping coverage and shipping policies
may be updated as our warehouse network and logistics capabilities expand.
Please refer to the current shipping information and checkout options for the
latest availability.
Is shipping free?
Free shipping is currently available for
eligible products and delivery locations within our current shipping areas.
At this time, we only offer shipping to the
areas currently listed in our shipping policy. Shipping availability depends on
the product, warehouse inventory, and your delivery location.
Our shipping coverage and policies may be
updated as we expand our warehouse network and adjust our logistics options.
Please refer to the current shipping information and checkout options for the
latest availability.
Where will my order ship from?
Orders are shipped from the U.S. warehouse
that is best positioned to serve your delivery location, based on product
availability and warehouse inventory.
Our current warehouse locations are:
- Pomona, California
- Ewing Township, New Jersey
Warehouse availability varies by product
and inventory. Orders are shipped from the applicable warehouse based on your
product and delivery location.
How long will it take to receive my order?
Because our equipment is large and heavy,
most orders are shipped by LTL (Less-Than-Truckload) freight. Delivery
typically takes 7–14 days, depending on the product, warehouse location,
delivery destination, and freight carrier.
The actual delivery time may vary depending
on the shipping route and carrier schedule. We will provide available shipping
and delivery information for your order.
How will large equipment be delivered?
Large equipment is typically shipped by
freight because of its size and weight. Delivery arrangements may vary
depending on your location and the equipment you order. Please make sure the
delivery location has suitable access for unloading the equipment.
Products
Are all products shown on the website in stock?
Not necessarily. Product availability depends on
current warehouse inventory. Some models may be listed on our website even when
they are temporarily out of stock. If a product is marked as sold out, please
contact us if you would like to check future availability.
What is included with my machine?
The included equipment and attachments vary by
product. Please check the product page for the specifications and included
items for the specific machine you are interested in.
Can I get more information before placing an order?
Yes. If you have questions about machine
specifications, available attachments, shipping, or whether a product is
suitable for your application, please contact us（info@chanzethor.com） before placing your order.
Warranty & Support
Do you provide a warranty?
Warranty coverage depends on the product.
Please refer to the warranty information provided with your product or contact
us before purchase if you have questions about warranty coverage.
What if I have a problem with my machine?
If you experience a problem with your
machine, our after-sales team is available to provide online support. Please
contact us with your order information and a description of the issue. Photos
or videos may also help us better understand the problem and provide the
appropriate guidance.
Please note that our after-sales support is
currently provided online.
Do you provide replacement parts?
Replacement parts may be available for
certain machines and components. If you need a replacement part, please contact
us with your machine model and the part you need. Our team will help you check
the part information and availability.
Some components, such as tracks, blades,
and other parts subject to normal wear, may require replacement as part of
regular use.
Orders & Returns
Can I cancel my order after placing it?
Order cancellation depends on the status of
your order. If you need to cancel an order, please contact us as soon as
possible. Once an order has been processed or shipped, cancellation may no
longer be possible.
What is your return policy?
Returns are subject to our return policy
and may vary depending on the product and order status. Please review our
Return Policy before placing an order.
What should I do if my equipment arrives damaged?
If your equipment or package appears
damaged when it arrives, document the condition with photos and contact us as
soon as possible. We will review the situation and help determine the next
steps.
Before You Buy
How do I know which machine is right for my job?
The right machine depends on the type of
work, working area, ground conditions, required digging depth, lifting needs,
and available access space. Review the specifications on each product page and
contact us if you need help comparing models.
Can I ask questions before ordering?
Absolutely. If you are unsure about a
machine, shipping availability, or whether it is suitable for your work,
contact us before placing your order. We can help you find the information you
need.
