Privacy Policy

At Hengwang (our legal parent entity), operating under the brand CHANZETHOR, we believe consistent dedication enables us to deliver reliable products and sustainable services.
To us, every client means far more than a one-time inquiry, single order or site visit. Whether you are exploring our equipment, requesting technical solutions, placing orders or utilizing our machinery, we aim to provide long-term accompaniment with thoughtful, precise and ongoing support under the CHANZETHOR brand.
To deliver such services, we may collect, use, share and protect your personal information. We always adhere to the principles of prudence, transparency and accountability, and only process your data to serve you, fulfill orders, maintain communication, optimize user experience and comply with applicable laws and regulations.
We fully recognize the sensitivity and value of your personal information. We will never misuse your data or process it beyond the stated service scope. We hope every interaction with CHANZETHOR leaves you feeling secure, informed and valued.
When you browse our website, inquire about products, submit orders or access our services, all data we collect serves to better understand your demands, offer tailored product recommendations, respond promptly and deliver consistent after-sales support. We treasure your trust and shall spare no effort to safeguard it.

How We Collect Your Information

We may gather your data through the following channels:
  • When you place orders or create accounts on our website
  • When you subscribe to our emails and notification updates
  • When you reach out to our customer service team
  • When you browse, search and navigate our website
  • When Cookies, tracking pixels, log files and similar tracking technologies are activated on our site
  • When you interact with us via third-party payment providers, logistics platforms or social media channels

Types of Information We Collect

When you visit our website, complete purchases, register accounts, subscribe to newsletters, fill out online forms or contact our team, we may collect the following personal information:

Full name, email address, phone number, shipping address, billing address, payment details and order records;

Device metadata including browser type, IP address, time zone and unique device identifiers;

Behavioral analytics such as visited pages, page dwell time, click records and traffic referral sources;

Any additional information you voluntarily submit to us.
If you engage with us via third-party platforms, we may also receive your relevant personal data provided that such data acquisition complies with applicable laws.

How We Use Your Information

Your collected personal data will be utilized solely for the following legitimate purposes:
  • Process and fulfill your orders placed via the CHANZETHOR store
  • Arrange product delivery, returns, refunds and after-sales support
  • Send order confirmations, shipment alerts and customer service communications
  • Respond to your inquiries, complaints and service requests
  • Optimize our machinery products, services and website user experience
  • Conduct data analysis, marketing evaluation and business optimization
  • Prevent fraud, unauthorized abuse and other illegal activities
  • Fulfill statutory legal obligations and compliance requirements for our parent company Hengwang

How We Share Your Information

We only disclose your personal data to third parties when absolutely necessary, limited to the scenarios listed below:
  • Share data with payment processors to complete payments and refunds
  • Disclose necessary information to logistics and delivery providers for order fulfillment
  • Authorize service vendors providing website hosting, data analytics, email marketing and customer support tools
  • Comply with mandatory requests from government authorities, judicial subpoenas and legal procedures
  • Transfer data during corporate restructuring, merger, acquisition or asset transfer procedures of Hengwang Group
We will never sell your personal information to unaffiliated third parties for commercial gain.

Payment Information

When you complete checkout on our CHANZETHOR website, payment processing will be handled by independent third-party payment service providers. We do not permanently store your full bank card details. Your use of third-party payment gateways shall also be subject to their respective privacy policies and terms of service.

Cookies & Similar Tracking Technologies

Our CHANZETHOR website employs Cookies, tracking pixels, HTML tags, log files and equivalent tracking technologies to:

Maintain your logged-in session status, retain shopping cart contents, analyze site traffic, identify user preferences, optimize website loading performance, refine marketing strategies and deliver personalized browsing experiences.
You may control or delete Cookies via your browser’s built-in settings. Please note that disabling Cookies may render certain core website functions unavailable or unstable.

Behavioral Advertising & Analytics

We cooperate with third-party analytics and advertising platforms to evaluate website user behavior and deliver relevant targeted advertisements for CHANZETHOR machinery products. These third-party vendors may deploy Cookies or tracking tools to collect your activity records across our website and other external platforms.
Where applicable, you may adjust your advertising preferences through browser configurations, device settings or dedicated privacy portals operated by third-party ad platforms.

Data Retention Period

We retain your personal information only for the minimum duration required to fulfill the purposes outlined in this Privacy Policy, unless extended retention is permitted or required by applicable law. When determining storage timelines, we evaluate data sensitivity, potential data security risks, intended data usage and relevant legal mandates.

Data Security

We implement reasonable technical and organizational safeguards to protect your personal information against unauthorized access, improper usage, unauthorized disclosure, data modification and permanent destruction. Please be advised that no internet transmission or electronic storage system can guarantee 100% absolute data security; accordingly, we cannot eliminate all potential data breach risks entirely.

Your Legal Rights

Subject to data protection laws applicable in your jurisdiction, you may hold one or more of the following rights regarding your personal data:
  • Right to access a copy of all personal information we hold about you
  • Right to correct inaccurate or incomplete personal data
  • Right to request full deletion of your personal records
  • Right to restrict or object to our data processing activities
  • Right to withdraw prior consent for data processing
  • Right to request data portability in machine-readable formats
  • Right to raise objections against fully automated decision-making processes
If you wish to exercise any of the above rights, please contact us via the communication methods listed at the bottom of this policy. We may verify your identity before responding to your formal requests.

Minors’ Personal Information

Our CHANZETHOR website and services are not intended for individuals under the legal age of majority. We do not intentionally collect personal data from minors. If you become aware that a minor has submitted personal information to us without parental consent, please notify us immediately, and we will take prompt measures to erase all related records.

Third-Party Hyperlinks

Our website may contain redirect links to external third-party websites and services. We assume no liability for the content, privacy standards or data policies of these external platforms. We strongly recommend reviewing the independent privacy policy of any third-party service before accessing it.

Cross-Border Data Transfer

Given our cross-border business operations under CHANZETHOR and supported by parent firm Hengwang, your personal information may be transmitted and stored on servers operated by overseas service providers outside your country or region of residence. We will adopt reasonable protective measures to secure your data to the fullest extent permitted by applicable laws.

Policy Updates

We reserve the right to revise this Privacy Policy periodically to reflect changes in relevant legislation, business operations and technical frameworks. Updated versions will be published on this page with a revised effective date. Your continued use of our CHANZETHOR website after policy revisions constitute full acceptance of the updated terms.

Contact Information

This website is operated by CHANZETHOR under Hengwang. Should you have any questions regarding this Privacy Policy, our personal data processing practices, or wish to exercise your data subject rights, please reach us via the contact details below:

Contact Email: hw_amazonhz@hengwang.cn
Contact Phone: +86 15615971130