Shipping Policy

Thank you for purchasing heavy‑duty machinery from CHANZETHOR. Below is our complete set of shipping terms for US‑based customers, covering order processing, delivery methods, freight rules, tracking information and delivery restrictions. All goods ship from our local warehouse within the United States.

1. Order Processing Time

Once full payment is confirmed, our US‑based warehouse will complete picking, packing and hand‑over to the carrier within 2‑5 business days.

  • Orders placed on weekends or US public holidays will be processed on the next business day.
  • If the ordered model is temporarily out‑of‑stock at the warehouse, we will contact you via email within 48 hours to inform you of the estimated restock time and discuss available options.
  • Packaging standards: Mini excavators are secured on pallets with stretch‑film wrapping. All other equipment is packed in export‑grade wooden cases for transit protection.

2. Shipping Methods

All items are dispatched from our US local warehouse, mainly delivered via LTL (Less‑Than‑Truckload) carrier, which is designed for large‑size small construction machinery.

3. Freight Rules (Contiguous 48 US States Only)

Product prices already include standard LTL shipping for most regular service zones across the contiguous United States, which qualifies for free standard delivery in eligible areas.

  • Additional LTL remote surcharges apply for high‑altitude, mountainous and remote postal zones. The exact extra fee will be calculated and displayed at checkout based on your zip code.
  • Alaska, Hawaii and all US overseas territories are non‑deliverable. No shipping options will appear during checkout for these zip codes and order completion will be blocked.
  • Most deliveries are to residential addresses. Lift‑gate unloading service is included as a standard feature by our LTL carriers with no extra charge.

4. Estimated Delivery Time

Total delivery time = Warehouse processing time + LTL transit time

After goods leave our US warehouse, LTL transit normally takes 5‑12 business days.

Note: All times are estimates only. We are not liable for losses caused by uncontrollable factors including carrier scheduling adjustments, severe weather or traffic disruptions.

5. Duties & Taxes

All orders ship domestically from within the United States. No cross‑border customs clearance, import duties or import taxes will apply.

6. Shipment Tracking & Delivery Instructions

  • After goods are handed over to the LTL carrier, a shipping‑confirmation email including tracking number and carrier details will be sent automatically.
  • Tracking data may require 1‑3 business days to synchronize within the logistics system, which is normal.
  • You can view real‑time logistics progress for all LTL orders on our order‑tracking page.
  • Please fully inspect your equipment before signing for delivery. If you find dents, scratches, missing parts or other damage, take photos on‑site and clearly record the damage on the delivery receipt. Contact our support team within 24 hours so we can assist you with a carrier claim.

7. Non‑Deliverable Addresses & Limitations

  • Delivery is unavailable for PO boxes, APO/FPO military addresses, Alaska, Hawaii and US overseas territories.
  • Invalid or non‑serviceable zip codes will hide all shipping methods at checkout and prevent order submission.
  • Buyer assumes all costs and risks for failed deliveries, redelivery fees or cargo loss resulting from incorrect, incomplete or invalid shipping information provided by the customer.
  • Address modification requests after shipment has been dispatched will incur extra logistics fees to be paid by the buyer.

8. Risk & Title Transfer

Title of goods and all risks of loss or damage in transit pass to the buyer once the equipment is handed over to the LTL carrier.

  • We will assist buyers to submit damage or loss claims to the logistics provider. Final claim decisions and compensation amounts are subject solely to the carrier’s official terms.
  • Claims for concealed damage discovered after signing without notation on the delivery document cannot be processed.

9. Contact Information

If you have any questions regarding freight cost, delivery timeline, tracking or eligible delivery zip‑codes, please email our support team: support@chanzethor.com