Terms of Service

Welcome to the website operated by Hengwang under the brand CHANZETHOR. These Terms of Service apply to your access and use of this website, as well as all products, information, content, services and related features we provide.
Please read these Terms of Service carefully before you access, browse, submit inquiries, place orders or otherwise use our website.

By accessing or using this website, you acknowledge that you have read, understood and agree to be bound by these Terms of Service.

If you do not agree with any provisions herein, please refrain from using our website or any related services.

1. Who We Are

This website is operated by Hengwang, trading under the brand CHANZETHOR. We specialize in the display, sales, consultation and after-sales support of construction machinery and large garden equipment.
Throughout these Terms of Service, “we”, “us” or “CHANZETHOR” refer to the operating entity Hengwang.

“You” or “your” means any individual or entity accessing this website, using our services or purchasing products from us.

2. Scope of Application

These Terms of Service govern all your access to and use of this website, including but not limited to:
  • Browsing products and site content
  • Submitting inquiries, quotation requests or contact forms
  • Registering accounts or creating customer profiles
  • Placing orders for products and spare parts
  • Utilizing after-sales, warranty, technical support and other related services
If you use this website on behalf of a company, project owner, contractor, distributor or other commercial entity, you warrant that you hold full authority to bind such entity to these Terms of Service.

3. Product & Information Disclaimer

We make every reasonable effort to ensure product descriptions, images, technical parameters, specifications, pricing and stock information displayed on our site are accurate, complete and updated in a timely manner. However, website data may be subject to delayed updates or minor discrepancies due to product models, configurations, production batches, market fluctuations or technical adjustments. Therefore:
  • All product images are for reference only; actual goods may contain reasonable visual differences.
  • Final product parameters, configurations and functions shall prevail against confirmed order documents, formal contracts or written specifications.
  • Certain equipment may vary according to regional standards, intended usage, project conditions or custom requirements.
We reserve the right to revise, update or remove product listings at any time without prior notice.

For heavy machinery, engineering equipment or customised goods, we recommend confirming your exact demands, application scenarios, technical specifications and delivery requirements with our team prior to checkout.

4. Order Confirmation

Submitting an order, confirming a quotation or sending a purchase request does not constitute automatic acceptance of your order by us.

We reserve the right to confirm, adjust, reject or cancel any order based on stock availability, payment status, shipping constraints, regional compliance requirements or other legitimate grounds.

Once your order is formally confirmed, we will use reasonable efforts to arrange production, stock preparation and delivery per agreed terms. If supplementary information, technical validation or special arrangements are required, we may contact you for further communication before processing.

5. Pricing & Payment

All prices are subject to adjustment based on market conditions, raw material costs, shipping fees, taxes and other external factors. Unless explicitly stated otherwise, displayed unit prices do not include duties, transportation charges, installation fees, tariffs or any additional surcharges.
You agree to provide truthful, complete and valid payment details upon checkout. If payment fails, transactions are declined, billing information mismatches or suspicious risk activity is detected, we may suspend order processing until the issue is fully resolved. When utilising third-party payment providers, you shall also comply with their respective terms and privacy policies.

6. Shipping & Delivery

For construction machinery and large garden equipment, preparation lead times, special transportation arrangements, unloading coordination and on-site support may be required. You acknowledge and agree to the following terms:
  • All delivery timelines are estimated only and subject to delays caused by logistics disruptions, adverse weather, customs clearance, warehousing issues or other uncontrollable events.
  • Certain machines require additional handling, lifting equipment, professional installation or on-site technical assistance.
  • You are solely responsible for providing accurate delivery addresses, valid contact information and suitable receiving conditions at the destination site.
  • Any losses or extra charges arising from incorrect address details, inadequate receiving conditions or failed collection shall be borne by you.

    If you have special requests regarding transport, unloading, installation or delivery arrangements, kindly confirm with our sales team before placing your order.

7. Installation & Proper Usage

Certain products demand professional assembly, commissioning, operator training or specific operating environments. You agree to operate all equipment strictly in accordance with user manuals, technical guides, safety protocols and applicable local laws. You shall ensure that:
  • Equipment is operated by qualified and competent personnel.
  • Machinery is deployed within suitable working environments.
  • Unauthorised modification, disassembly or unprofessional repair work is prohibited.
  • All safety precautions are fully reviewed prior to operation.
We accept no liability for damages, accidents or losses caused by improper installation, incorrect operation, unapproved alterations or failure to follow official guidelines.

8. After-Sales, Returns & Warranty

Our dedicated after-sales service, return policy, refund rules and warranty terms are published on separate dedicated pages of this website.

If there is any inconsistency between these Terms of Service and standalone after-sales policies, the dedicated policy pages shall take precedence.
Warranty coverage, duration, repair solutions and liability limits differ across product lines, regions and order types. You are responsible for reviewing relevant after-sales clauses before purchase and retaining all order records, invoices, warranty certificates and supporting documentation.
The following scenarios are generally excluded from free warranty or complimentary after-sales support:
  • Normal wear and tear during operation
  • Improper use contrary to user manuals
  • Unauthorised disassembly, maintenance or modification
  • Man-made physical damage
  • Damage resulting from force majeure events
  • All other circumstances outside the scope of official warranty coverage

9. Intellectual Property

All content published on this website, including but not limited to texts, images, icons, logos, videos, layouts, trademarks, product datasheets and page structures, is protected by applicable intellectual property laws unless otherwise specified.
Without our prior written consent, you are prohibited from:
  • Copying, modifying or distributing any website content
  • Utilising site materials for commercial purposes
  • Unauthorised impersonation of our brand, trademarks or proprietary assets
  • Removing or altering copyright, trademark or proprietary right notices displayed on the website
You may browse and view site content solely for personal, non-commercial reference, without exceeding the scope of reasonable fair use.

10. User Code of Conduct

While accessing our website, you agree not to:
  • Submit false, misleading or unauthorised information
  • Use the site for illegal, fraudulent, malicious or infringing activities
  • Interfere with normal website operation or attempt unauthorised access to systems, accounts or user data
  • Distribute computer viruses, malware or other harmful code
  • Impersonate third parties or provide fake identity credentials
  • Engage in any conduct that violates applicable laws or infringes upon the legitimate rights of others
If we reasonably determine your behaviour breaches these Terms or applicable legislation, we reserve the right to restrict, suspend or terminate your access to this website.

11. Third-Party Services & Hyperlinks

This website may contain links to external third-party platforms, payment gateways, logistics providers, social media channels and other external services.

We do not operate or control these third-party services and accept no responsibility for their content, privacy standards, data security or operational availability.

When accessing external third-party services, you shall independently review and abide by their separate terms, policies and regulations. You acknowledge and accept that all risks incurred through third-party platforms are borne solely by yourself.

12. Disclaimer of Warranties

To the fullest extent permitted by applicable law, this website and all its content are provided on an “as-is” and “as-available” basis.

We make no express or implied warranties regarding the following matters:
  • Uninterrupted, error-free permanent website availability
  • Complete accuracy, comprehensiveness or real-time update of all site information
  • Products being fully compatible with your specific operational requirements
  • Third-party services remaining secure, error-free or fault-free at all times
You acknowledge that equipment procurement and machinery operation involve multiple business, technical and on-site variables, and you shall conduct sufficient independent research on product specifications before completing a purchase decision.

13. Limitation of Liability

To the maximum extent permitted by law, neither Hengwang, CHANZETHOR, its affiliates, employees, agents nor partners shall be liable for:
  • Indirect damages
  • Incidental losses
  • Special damages
  • Punitive compensation
  • Lost profits
  • Business interruption losses
  • Data loss
  • Damages arising from third-party acts or omissions
For any claim arising from this website, our products or services, our total aggregate liability permitted by applicable law shall not exceed the total amount you actually paid for the relevant order, unless mandatory statutory provisions state otherwise.

14. Indemnification

If any losses, claims, liabilities, fees or expenses are incurred against us due to your breach of these Terms of Service, violation of applicable laws or infringement of third-party intellectual or legal rights, you agree to fully indemnify, defend and hold harmless Hengwang, CHANZETHOR and all related stakeholders from all such adverse consequences.

15. Privacy Protection

All personal data you submit while using this website will be processed in accordance with our separate Privacy Policy.

The Privacy Policy forms an integral part of these Terms of Service, and we recommend reviewing it in full alongside this document.

16. Amendments to Terms

We reserve the right to update these Terms of Service periodically to reflect business adjustments, legal regulatory changes or service upgrades.

Revised versions will be published directly on this page and take effect upon publication unless otherwise specified.

Your continued use of this website following updates constitutes full acceptance of the revised Terms. We advise visiting this page regularly to review the latest edition.

17. Governing Law & Dispute Resolution

The interpretation and enforcement of these Terms of Service shall be governed by applicable relevant laws, unless a separate written agreement is executed between both parties.

Any dispute arising out of these Terms or your use of this website shall first be resolved via amicable negotiation between both sides.

If negotiation fails to reach a settlement, disputes may be submitted to competent arbitration bodies or courts with jurisdiction in accordance with applicable laws and contractual stipulations.

18. Contact Information

Should you have any questions regarding these Terms of Service, please reach us via the contact details below:

Contact Email: hw_amazonhz@hengwang.cn

Contact Phone: +86 15615971130